What changed
  • Support opens the same way everywhere: sidebar on Mac/iPad, “More” tab on iPhone
  • Choose a chat assistant for quick questions or a contact form for a reply from a person
  • A separate status page lets you check overall service health on its own

Support is reachable the same way wherever you are: from the sidebar on Mac and iPad, or from the “More” tab on iPhone. That consistency matters on its own, since it means you don’t need to remember a different path depending on the device in front of you.

How to reach Support

  1. Open Support from the sidebar on Mac and iPad, or from the “More” tab on iPhone.
  2. Choose the chat assistant for a quick question, or the contact form if you need a reply from a person.
  3. Use the separate status page from the same entry point if you want to check the service’s health without asking a specific question.
Map of the Support entry point: sidebar or More tab, leading to chat, contact form and status pageMap of the Support entry point: sidebar or More tab, leading to chat, contact form and status page
One Support entry point, reachable the same way on every device.
Steps: How to reach Support from any deviceSteps: How to reach Support from any device
Steps: How to reach Support from any device

Choosing chat or the contact form

If your question is about something specific to your account — a figure, a status, a transaction — the contact form is usually faster than chat, since it routes straight to a person familiar with account-specific detail. The status page is worth bookmarking separately if you ever want to check broader service health before assuming an issue is specific to you.

Getting a faster answer

Whichever way you reach out, keeping a short, specific description of what you’re seeing ready before you start usually gets you a faster and more accurate answer. Tickets you open through the contact form are listed under Contact, so you can track the ones you have opened.